Three tiers · One retainer model
Three agent tiers, mapped to where ops actually breaks.
Pick by bottleneck, not feature list. Every tier includes the build, hosting, daily monitoring, and ongoing tuning.
TIER · INBOX AGENT
Document extraction agent
The first agent every forwarder runs. Bills of lading, commercial invoices, packing lists: extracted, validated, posted to your TMS. End of typing-from-PDFs.
- ✓BL, commercial invoice, packing list extraction
- ✓Arabic + English document parsing
- ✓Posts to CargoWise / Magaya / custom TMS
- ✓Daily monitoring + monthly accuracy report
INTEGRATIONS
CargoWise · Magaya · Salesforce · Custom REST · Email intake
Doc type
Bill of Lading
99.9%
BL number
MAEU 247-883-1102
99.4%
Consignee
Gulf Trading FZE
98.7%
Container
MSKU 7740319 · 40HC
99.8%
Weight
18,420 kg
99.2%
POL → POD
Shanghai → Jebel Ali
99.5%
TIER · COMPLIANCE AGENT · MOST CHOSEN
HS code + pre-clearance assembly
Everything in Inbox Agent, plus an HS classifier trained on UAE Customs categories and a packet-builder that flags edge cases before they hit clearance.
- ✓Everything in Inbox Agent, plus:
- ✓HS code suggestion with confidence scoring
- ✓Pre-clearance packet auto-assembly
- ✓Dubai Customs edge-case flagging
- ✓Form 21B / restricted-goods detection
- ✓Exception queue routed to your ops lead
INTEGRATIONS
Dubai Customs · Mirsal 2 · WCO HS database · + all Inbox Agent integrations
PRODUCT · "Laptop computers, model A2338, packed in cartons"
8471.30.0094% conf
Portable ADP machines, ≤10kg
✓ Selected · Pre-clearance packet ready
8471.50.0051% conf
Processing units, other than 8471.41/49
8473.30.0012% conf
Parts/accessories of 8471
⚠ Edge case flagged: laptops > AED 10k may require Form 21B
TIER · CONTROL TOWER
Tracking + client comms
The full ops layer. Aggregates carrier status, sends branded client updates, escalates exceptions, never sleeps.
- ✓Everything in Inbox Agent + Compliance Agent, plus:
- ✓Multi-carrier tracking (sea, air, road)
- ✓Branded client email + messaging updates
- ✓Auto-escalation when ETAs slip
- ✓Stakeholder routing (shipper, consignee, broker)
- ✓Custom triggers (ETA risk, demurrage, dwell time)
INTEGRATIONS
Carrier APIs (scope per client) · Customs portals · Your TMS + CRM
14:20MAERSKVessel departed Port Klang
14:22AGENTStatus posted to CargoWise
14:22AGENTWhatsApp sent → Gulf Trading (3 stakeholders)
16:48DP WORLDETA Jebel Ali revised: 02 May → 03 May
16:49AGENTException escalated → ops queue (#41020)
16:50AGENTClient notified · revised ETA + reason
SIDE BY SIDE
What's in each tier.
INBOX AGENT
Document extraction
The starter agent every forwarder runs first.
- ✓Document extraction
- ✓Daily monitoring
- ✓Monthly tuning + report
- ,HS code suggestion
- ,Pre-clearance packets
- ,Exception routing
- ,Multi-carrier tracking
- ,Client comms (Email + WhatsApp)
- ,Scope expansion included
COMPLIANCE AGENT
Pre-clearance assembly
Adds HS classification, packet build, exception triage.
- ✓Document extraction
- ✓HS code suggestion
- ✓Pre-clearance packets
- ✓Exception routing
- ✓Daily monitoring
- ✓Monthly tuning + report
- ✓Scope expansion included
- ,Multi-carrier tracking
- ,Client comms (Email + WhatsApp)
CONTROL TOWER
Tracking + client comms
Full operations layer , tracking, comms, escalations, never sleeps.
- ✓Document extraction
- ✓HS code suggestion
- ✓Pre-clearance packets
- ✓Exception routing
- ✓Multi-carrier tracking
- ✓Client comms (Email + WhatsApp)
- ✓Daily monitoring
- ✓Monthly tuning + report
- ✓Scope expansion included
Stop staffing the bottleneck. Start automating it.
Free self-assessment kit. See exactly which agents would pay for themselves first.